General terms & conditions

Business information

Transmed bvba

Monnikenwerve 111

B - 8000 Brugge

[email protected]

BTW : BE0455.685.313

Article 1: General provisions

The e-commerce website of, a business unit of Transmed bvba with its registered office at Monnikenwerve 111, B-8000 Brugge,  VAT BE 0455.685.313, (hereinafter “Lederstudio”) provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Lederstudio, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Lederstudio.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged, are specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Lederstudio. With respect to the accuracy and completeness of the provided information, Lederstudio is solely bound to obligation of means. Lederstudio is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Lederstudio. Lederstudio cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

Step 1: The product

You can search for a product via the categories of the online catalog or via the search field at the top right. There you can search by item number or description. You may need to adjust the description if our webshop does not find your product immediately.

Have you found a product, click on the name of the product for more information. You can also enter the number of desired products here. Next to the product is stated 'In shopping cart'. Click on it to place the product in the shopping cart.

Step 2: The shopping cart

The product you selected has now been added to your shopping cart. You can also change the desired number in this step. From the shopping cart you can choose from two follow-up steps. You can choose to continue shopping in our webshop to view our further range or you can go directly to the checkout to pay for your order. If you wish to continue shopping, click on the Continue shopping button. If you wish to pay for your order, click on the button Go to checkout or Continue to checkout. You will now be directed to the checkout page.

Step 3: Checkout

Personal data

If you are already a customer and have a login, you can log in here. New customers enter their first name, last name and e-mail address. Click Continue to go to the next step. You will be notified when you have not completed a mandatory field.


Enter your delivery address here. Companies also enter their company name and VAT number here. If this address is also the billing address, check the box Use this address also for the invoice and click Next. The shipping address you entered will be displayed. You have the option to enter an additional address.

Delivery method

All prices stated with the products are prices inclusive of VAT, but without the shipping costs. You can choose to pick up your order in the physical store in Bruges. In this case you will of course not pay any shipping costs. You will receive a notification by e-mail when your ordered package is ready for collection. There are no extra costs for collection. If you choose delivery at home or at a collection point, the shipping costs will be shown on the checkout page. Shipping costs are calculated based on the shipping method chosen by you in the webshop and based on the weight of your order. After payment of the ordered goods and the shipping costs, Lederstudio makes every effort to package your order as soon as possible and hand it over to a shipping company. You will receive a notification as soon as your package has been sent and you can trace the package.


Every order implies a payment obligation. You must select a payment method. With us you have the option to pay in different ways. All payments are made online, either by bank card, credit card or paypal.

Also tick here that you accept our Terms and Conditions.

Lederstudio is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

  1. Lederstudio will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer makes known to Lederstudio.
  3. Lederstudio will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs.
  4. After dissolution in accordance with the previous paragraph, Lederstudio will immediately repay the amount that the consumer has paid.

Articles ordered via this webshop will be delivered in [list country or countries where products can be delivered].

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order. This is the maximum delivery time. In reality, Lederstudio makes every effort to deliver your order to you as quickly as possible.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Lederstudio.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Lederstudio.

Article 6: Retention of title

Delivered articles remain the exclusive property of Lederstudio until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Lederstudio, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Lederstudio.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.

To exercise the right of withdrawal, the Customer must notify Lederstudio (Monnikenwerve 111, B-8000 Brugge – [email protected]) in an unambiguous statement (e.g. in writing by post or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Lederstudio of their decision to withdraw from the agreement to send back or hand over the goods to Lederstudio.  The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

If the returned product is reduced in value in any way, Lederstudio is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer has requested that the provision of services start during the withdrawal period, the Customer shall pay an amount for the services provided up to the time that the Customer notified us of their withdrawal from the agreement that is proportional to the full completion of the agreement.

If the Customer withdraws from the agreement, Lederstudio shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Lederstudio was notified by the Customer of their decision to withdraw from the agreement for services. For sales agreements, Lederstudio  may wait on the reimbursement until all the goods have been sent back to Lederstudio.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Lederstudio will not be refunded.

Lederstudio shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

  • service contracts after the provision of service has been completed in its entirety [if the service has started with the explicit prior consent of the Customer and provided that the Customer has acknowledged that they have lost their right of withdrawal upon completion of the service it its entirety].
  • the provision or supply of goods or services whose price depends on fluctuations in the financial market that Lederstudio has no influence upon and that may occur within the withdrawal period.
  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
  • the delivery of goods that spoil quickly or that have a limited shelf life.
  • the delivery of sealed goods that are not suitable for return due to reasons of health or hygiene protection and where the seal has been broken after delivery.
  • the delivery of goods that are irrevocably mixed with other products after delivery due to the nature of the goods.
  • agreements where the Customer specifically requests Lederstudio to carry out repairs or maintenance.
  • the delivery of sealed audio and video recordings and sealed computer software where the seal is broken after delivery.
  • the delivery of newspapers, journals or magazines with the exception of agreements for a subscription to such publications.
  • agreements that were entered into in a public sale.
  • the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities when the agreement stipulates a specific date or period of execution.
  • the supply of digital content that is not supplied on a tangible medium when the service has started with the explicit prior consent of the Customer and provided the Customer has confirmed that he thereby lost his right of withdrawal (e.g. downloading of patterns, work descriptions, courses,tutorials, etc.).

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Lederstudio customer service and to return the product at their own expense to Ledertudio.

Upon detection of a deficiency, the Customer must inform Lederstudio as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

Lederstudio’s customer service can be reached at phone number (+32)(0)496/22.30.54, via e-mail at [email protected] or by mail at the following address: Monnikenwerve 111, B-8000 Brugge.   Any complaints can be made through the aforementioned customer services contact methods.  

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Lederstudio is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, Lederstudio is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

The responsible party for processing information, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes: the purpose for which the data was entered, e.g. the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to – Monnikenwerve 111 – B-8000 Brugge / [email protected]. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at – Monnikenwerve 111 – B-8000 Brugge / [email protected]

We treat your information as confidential and shall not communicate, rent or sell it to third parties

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Lederstudio has no access to your password.

Lederstudio saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at [email protected].

Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

“First-party cookies” are technical cookies used by the visited site itself and are intended to allow the website to operate in an optimal manner.

“Third party cookies” are cookies that do not originate from the website itself, but from other websites, e.g. an existing marketing or advertising plug-in. Examples: cookies from Facebook or Google Analytics.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Lederstudio to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Lederstudio. In case of inconsistencies, the present Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Bruges district have jurisdiction in the case of any disputes.